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OUR SUPPORT SERVICES

Ongoing support & customer service

At Home Network Specialists we take pride in ensuring our systems are as easy to use and simple to manage no matter your technical knowledge.

 

However if you don't have the time or if you want expert troubleshooting / know-how, we also offer ongoing support services for our installations.​

 

Our support services are designed to work alongside our installations and if requested, transfer support & management to ourselves remotely.

WHAT SUPPORT SERVICES DO WE OFFER?

Our support services are split into 4 categories:

  • REMOTE LIGHT

  • REMOTE MANAGEMENT & SUPPORT

  • HYBRID REMOTE MANAGEMENT & SUPPORT

  • DEDICATED SYSTEM OWNERSHIP, MANAGEMENT + CUSTOMER SUPPORT

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REMOTE LIGHT

from £15 per month

Our remote light service is designed for users who would like to manage and support their own systems, but require occasional technical support & assistance.

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What's included?

  • ​Remote mission critical fixes assistance

  • Ad-hoc technical assistance and guidance

  • Software & firmware monitoring & updates​

REMOTE MANAGEMENT & SUPPORT

from £25 per month

Our remote management & support service is designed for users who would like a more hands-off style to their systems. Home Network Specialists will manage the overall system requirements & the day to day tweaks and changes needed.

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Whats included?

  • Full remote management of the systems

  • Priority remote mission critical fixes & troubleshooting

  • Remote guided on site fixes and repairs

  • Monthly system updates

  • Bi-yearly systems review video meetings

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HYBRID REMOTE MANAGEMENT & SUPPORT

from £35 per month

Our hybrid management & support service is designed for users who would like a more hands-off style to their systems and would like on-site presence. Home Network Specialists will remotely manage the overall system requirements & the day to day tweaks and changes needed.

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What's included?

  • Full remote management of the systems

  • ​Priority remote / on-site mission critical fixes

  • On-site technical assistance and guidance*

  • Quarterly review video meetings**

  • ​Bi-yearly On-Site system meetings

​* on-site assistance provided if remote assistance is not applicable

**If requested / required

DEDICATED SYSTEM OWNERSHIP, MANAGEMENT + CUSTOMER SUPPORT

from £45 per month

This service is designed / reserved for partners of project builds or customer handover projects.

Whats included?

  • Dedicated ownership & management of systems

  • Priority remote mission critical fixes & troubleshooting

  • Priority On-site fixes 

  • Ongoing customer facing service and technical assistance of systems

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